HIES stands for the Home Insulation and Energy Systems Quality Assured Contractors Scheme. It’s an independent consumer protection body endorsed by the Chartered Trading Standards Institute and backed by TrustMark.
The scheme protects consumers who are purchasing renewable energy or home energy-saving solutions. It covers you from the moment you request a quote, right through to aftercare and dispute resolution — at no extra cost.
Key protections include:
When you see the HIES logo, you can feel confident you’re in safe hands. It means your installer operates with honesty, transparency and accountability.
Here’s why HIES is important for customers:
✔️ Deposit protection – Your money is protected even before work starts
✔️ Workmanship warranties – You’re covered in the event of any issues
✔️ No-stress disputes – If anything goes wrong, HIES offers free, impartial help
✔️ Trust from the start – All installers undergo rigorous checks and ongoing monitoring
This level of protection helps remove the stress and uncertainty that sometimes surrounds home energy projects.
At Wright Renewables, we’re not just heat pump and solar panel installers — we’re here to build long-term trust. That’s why we’re proud to be part of the HIES network.
As part of our HIES membership:
“Our HIES membership shows we’re serious about doing things right. It’s not just about what we install — it’s how we treat people,”
— Adam Roberts, Senior Advisor at Wright Renewables
HIES gives you, the customer, full confidence that your system will be delivered with care, compliance and accountability.
If you’re thinking about upgrading your heating or power supply, don’t settle for second best. Choose a company that’s backed by consumer protection from day one.
📞 Speak to our team to find out how HIES works for you
🔗 Learn more about HIES at www.hiesscheme.org.uk
